Most of today's vacuums are designed for high powered suction on hardwood flooring and wall to wall carpet. Because of this, they are often too abrasive for use with area rugs on a normal setting. Upright or canister vacuums that don't include a beater bar are the best choice.
Apart from regular home upkeep, we strongly recommend professional cleaning. To keep your rugs looking fresh, they should be brought to a reputable cleaner at least once a year.
Important note: Tufted/Hooked Viscose rugs should be vacuumed using a suction only attachment. Vacuum with the grain (run your hand along the surface of the rug to determine what direction the fibers run in). You may also use an electric carpet sweeper. Spills are best cleaned using an acetic or citric acid rinse instead of water, to lessen the possibility of discoloration.
Synthetic rugs designed for outdoor use may either be cleaned indoors using the general methods listed above, or they may be taken outdoors.
Carefully scrape up as much of the spill as possible with a spoon or dustpan and blot any liquid residue with kitchen paper towel or other colourfast absorbent material. Do not rub.
Take a clean piece of the absorbent material and fold it into a thick wad. Cover the spill with this and add a weight (heavy book or other flat object) on top to help draw the liquid upward. Leave it for ten minutes.
If the spill has left a stain, decide if it is water based or oil based and treat it as below. Water based spills include beer, wine (red or white), soft drink, cordial, fruit juice, tea, coffee and urine. They are treated with lukewarm water. Oil based spills contain some type of oil, fat or greasy substance and include ice cream, gravy, mayonnaise, cream, make up and lotions. They are treated with detergent in lukewarm water. As our rugs are crafted from natural fibres, we recommend only using a mild detergents.
For both types of spills, the process is the same: Blot – Dilute – Blot…
For both types of spills, finish with a final treatment. In a small trigger spray bottle, mix 1 part of white vinegar and about 5 to 10 parts of clean water. Spray this onto the affected area. Cover it with a thick wad of absorbent material and add a weight (heavy book or flat object) on top. Leave it for 24 hours before removing the weight and wad and allowing the rug to dry completely.
Over-watering, spilled flower pots and placing planters directly on your rug will create continuous dampness and can lead to mildew rot — an irreparable type of damage.
Color transfer may also occur if a rug is placed on top of existing carpeting.
Highly-coloured products, such as paint, nail polish, shoe polish, lipstick and glue, will not respond to these simple treatments. We advise you not to treat these spills yourself, as doing so may create a larger or permanent stain. These types of spills are best treated by a professional.
Red cordial and other coloured drinks contain food colouring. Food colouring is an acid dye that is also used to dye wool and nylon fibres. Putting detergent on this will simply carry it into the fibres of your rug faster and set the stain. If after treating with water the dye stains persist, contact a professional rug cleaner.
Before storing your rug, be sure to thoroughly vacuum it. While some hand knotted rugs can be stored folded, it is recommended that both hand knotted and hand tufted rugs be rolled in a tight cylinder shape for storage. This prevents the foundation from breaking, as well as the backing from wrinkling in the case of hand tufted rugs. Never place heavy objects on top of a rolled rug, as it will create creases in the rug and can even break the backing of a tufted rug.
Once rolled, wrap the rug in sturdy, water-resistant paper. Use paper that will also resist tearing and/or puncturing. Avoid using plastic. Store the rug in a cool, dry, well–ventilated area. It is also recommended to open your rug once a year to inspect and vacuum it.
Never store heavy objects on your rolled or folded rugs as doing so could cause permanent damage by creasing the rug and, in some cases, breaking the foundation or backing of a tufted rug.