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Shipping & Returns




If for any reason if you are not 100% satisfied with your purchase, you can return your item (in its original condition and packaging) within 3 days of delivery, for a full refund or exchange - no questions asked! Simply return the item to our warehouse ( 38 Paraweena Drive, Truganina VICTORIA 3029) and we will issue a credit note for exchange or EFT Refund as soon as we receive the item back.

Please note that shipping charges are non-refundable. 

The buyer pays return shipping unless the product was damaged at the time of delivery, and the product must be returned in the original packaging via a courier company together with a tracking number. We can provide our freight company to pick-up an item from buyers chosen location at buyers own cost (this can be deducted from the refund or credit note amount). Please also allow three to five working days for a refund to be processed as this will allow time for the inspection and re packing of the item returned.

If an order is cancelled whilst in transit with the courier company, we will need the rug returned back to us before we process any refund.

If a rug sometimes becomes unavailable due to out of stock, we can place the rug on back order if the customer wishes to do so. If this is the case we provide the customer with an approx eta of the rug which is also subject to change due to changes beyond our control. If this happens and the customer no longer wants to wait for the rug we are more than happy to provide a full refund back to the customer.

We will not be held responsible for any damage to any rug or runner after delivery. If a rug sometimes becomes unavailable due to being out of stock, we can place the rug on backorder if the customer wishes to do so. If this is the case we provide the customer with an approx ETA of the rug which is also subject to change due to changes beyond our control. If this happens and the customer no longer wants to wait for the rug we are more than happy to provide a full refund back to the customer.

If a refund is warranted, you will only be able to be refunded via the method in which you paid. Please note all special orders coming from overseas cannot be refunded once orders are placed.

Gift Certificates are redeemable only online at rugsandfurniture.com.au are not redeemable for cash, and are non-refundable. Purchases exceeding available balance require the difference to be paid by another method.

All items received with a manufacture fault will be happily exchanged or refunded in full. Simply email us on sales@rugsandfurniture.com.au with a description of the fault and a clear photo of the fault. If your claim in approved/valid, we will gladly give you the option of an exchange of the same item or a full refund. Please note that manufacture faults must be claimed within 2 days of receiving you item.

We carry both hand made and machine made rugs. Our hand made rugs are individually hand made and hand woven and as such they are subject to the following variations, which are not considered faults or defects:

1) Size: being a hand made article, the size can vary by +/-3% from the size ordered.

2) Colour: Every effort is made to ensure there is minimal colour variation however some variation can be expected.

3) Fading: Placing rugs in direct and continuous sunlight will cause them to fade. Charcoal colour products will fade in natural light/sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.

4) Design & Construction: Minor variations may be evident, which is due to the fact that the product is a handmade item including line/weave thickness.

5) Shading: Due to changes in pile and weave direction shading may occur and is a natural characteristic of carpets and rugs.

6) Shedding: Our hand made rugs are made from all natural fibres. Natural fibre rugs will initially shed loose fibers, this is a normal process. The removal of any loose fibres will be hastened by regular vacuuming using a good quality upright vacuum cleaner.

7) Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be trimmed with scissors.

8) Pop ups: Due to the type of weaving, there will be short fibres popping up while the rug settles. This can be trimmed or pushed through.

Clearance and discontinued items cannot be returned, as they are offered at a greatly reduced price and will not be restocked.

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Rugs And Furniture Warehouse, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Rugs And Furniture Warehouse reserves the right to review, change or modify existing these Terms and Conditions due to external market factors or other extenuating circumstances.

By accessing or using this website, you agree to these terms or conditions (as they may be updated, at our discretion, from time to time).

You agree to submit to the exclusive jurisdiction of the courts of Australia in the event of any dispute in relation to the use of this site. 


Free courier shipping or all rug orders over $150.

$39.00 courier shipping on all rug orders under $150.

Free collection from our warehouse, located at 38 Paraweena Drive, Truganina, VICTORIA 3029. 

We ship with one of our courier partners Direct Freight or Hunter Express. All orders are normally processed and dispatched within three to five working days. ( Please be aware we can sometimes experience slightly longer delays due to a higher volume of orders). Some remote NT, WA and QLD locations will incur an additional delivery charge which we will contact you after your order has been placed. You will then have the option to pay the additional small handling fee, or accept a full refund. 

Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery. If you would like a delivery update, we recommend tracking your order online with your consignment number.

We recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If no one is available to sign for your order, the order will be left in the safe place (if available).

During our busier periods like public holidays and peak season, we can sometimes experience a slight delay in dispatching due to to the high volume of back orders. Please note deliveries will vary from 2 to 14 working days depending on location. 


At this stage we do not ship our furniture orders. You can collect your order from our warehouse ( 38 Paraweena Drive, Truganina VICTORIA 3029) for free or contact us to provide you with custom quote.


Currently Rugs & Furniture Warehouse do not ship outside of Australia.

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